The GoodPrints 102.5% Guarantee
We want all of our customers to be beyond 100% satisfied with their purchase. In fact, we know you’ll love your photo gift as much as we do. That’s why we offer assurance that gives you peace of mind while making amazing custom photo products online. Your memories are priceless and preserving them on our products should be nothing but fun. That’s what our GoodPrints Guarantee is all about. If something isn’t great with your product we’ll do everything we can to make it great, right away.
Our GoodPrints Guarantee means:
- Your photos will look great on our products.
- Your product will be excellent quality.
- Customer Service isn’t just a buzz word at GoodPrints. Our customer satisfaction team will work tirelessly to make sure your experience is nothing but enjoyable. We’ll even help you upload your photos, design your order, and give you step by step tracking updates from our shipping partners.
- You’ll always know where your order is in the process while it’s being made. Checking our website gives you easy to find status updates all the way through the process. From the second your order is placed we’ll update you once it’s printed and shipped. Then, even more, we give you an easy to access order tracking system that keeps track of your order from the second it leaves our facility to the day it arrives on your doorstep. You can even opt-in to getting text messages delivered, so you never question where your order is.
Return and Exchange Policy
If there’s a problem with your order and you’d like to return or exchange your item, please contact our Customer Support Team at 1-802-468-7499, or email [email protected] We accept returns or exchanges within 90 days of a product’s purchase.
Our Customer Support Team will provide directions on how to return your product, and where to drop it off nearby. While sending products back is only rarely necessary, GoodPrints.com will accept your return for 90 days.
We process refunds within 7 days of receiving your returned product (if necessary), or 7 days after your initial request (if a return is not needed). Refunds will be issued to the original form of payment or via a paper check, at GoodPrints.com’s discretion. It may take up to 7-10 business days after our Customer Support Team issues a refund for it to appear in your account.